About Gemma
Business Administration graduate experienced in executive assistance, e-commerce support, and customer service. Skilled in managing operations, resolving issues, organizing tasks, and delivering efficient, reliable solutions with strong attention to detail.
Skills & Expertise
E-commerce Customer Support (TikTok Shop online store operations)
Shopify & Product Listing Support
Order Management and Tracking
Customer Service via Chat Email and Phone
Executive Assistance and Administrative Support
Calendar Management and Scheduling
Data Entry and Record Management
Google Sheets and Reporting
Incident Report Management and Process Improvement
Problem Solving and Issue Resolution
Attention to Detail and Quality Checking
Time Management and Multitasking
Communication and Coordination
Basic SEO and Product Optimization
AI Tools for Content Assistance and Productivity
Portfolio
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